Q1: How long does it take for orders to be processed and shipped? A: Orders are processed and shipped Monday through Friday, from 8:00 AM to 5:00 PM EST. Standard processing time is between 3 to 8 days from the date of cleared payment, excluding major holidays and unforeseen natural disasters.
Q2: What happens if my order faces processing delays beyond the standard timeframe? A: If your order experiences delays beyond 5 to 10 business days, we will promptly contact you via email or phone to provide updates.
Q3: How are shipping costs determined? A: Shipping costs are based on the weight and dimensions of the purchased product(s). We automatically combine shipping for orders heading to the same delivery address to enhance cost efficiency. Costs are calculated from our location in Orlando, Florida, to the specified delivery address on the purchase order.
Q4: Do you ship internationally? A: Currently, we do not offer worldwide shipping. However, we are actively exploring options to include international shipping in the future. For international inquiries, please reach out to support@epicfindings.com.
Q5: What carriers do you use for shipping? A: We collaborate with reputable carriers, including USPS, UPS, FedEx, and others. Customers can choose their preferred carrier and explore upgraded shipping services during the checkout process.
Q6: How will I know that my order has been shipped? A: Upon the successful clearance of payment for your order, we will send you a confirmation email. This email will include essential details such as the invoice amount, shipping cost, selected shipping service, and the shipping delivery address.
Q7: Can I make special requests for my order? A: Yes, we accommodate special requests, including gift wrapping options for products and cards. Additional fees may apply. For orders totaling $1,000.00 or more, signatures are required unless otherwise specified.
Q8: What if my package is delayed? A: While we guarantee all orders will be processed and shipped within 3 to 8 days, delays can occur during major holidays, natural disasters, or due to weather conditions during transit. Please ensure accurate shipping information to avoid delays. We do not issue refunds on shipping charges, but we provide complimentary shipping labels for returns in case of any issues.
For more information, please review our comprehensive Shipping Policy.